Operations Manager Career

OUR MISSION

We are the most innovative adventure team in Ireland and are creating the newest and most exciting Irish tourism attraction. Located in the heart of beautiful Wicklow our treetop walk attraction will be visited by over 250,000 people per year and will become one of the top tourist attractions in Ireland. We will provide customers with an amazing outdoor adventure and want to develop a team of people who share our energy and enthusiasm for delivering superb experiences.

YOUR MISSION

Do you want to take your career to the next level, broadening your experience and expanding your horizons? You will have broad experience of business and are keen to progress more in managing and operating facilities, recruiting and training staff, overseeing business financials, supervising the day to day running and operation of a large facility, planning and resourcing, health & safety and a keen interest in customer service. You want to be the best and work for the best, helping to create and grow one of many internationally renowned tourism adventure experiences.

Who Are We Looking For

The ideal candidate will have great presence and an infectious personality.

Someone with the ability to set and lead service standards required by your team and hold staff members accountable.

Maximizes revenues from entrance fees, merchandising, F&B and other revenue streams.

Manage rosters, payroll and other costs effectively.

The Manager will be responsible for onboarding, ongoing training and maintaining all staff performance levels.

Utilizes customer & employee feedback and an “open door” policy to identify and address issues or paths to growth in a timely manner.

To liaise and work alongside other facility providers onsite.

Strives to constantly improve customer service excellence.

Experience in business planning and striving to reach targets, alongside financial planning & reporting.

What You Need

Have successfully graduated with a relevant degree / other relevant qualification.

Experience in the management, operations & customer experience of a large hospitality venue or tourism attraction.

Good ability to manage all cost controls.

Experience of staff training, rotas, financial reporting, stock control and ordering.

Excellent communication and team leadership skills.

Excellent organizational skills including events & special customer categories.

Good ability to handle pressurized situations and busy periods.

Flexible, Innovative and Adaptable.

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